Ingersoll Rand
Are you're driven by action and innovation? If so, we invite you to be part of a unique opportunity on the ground floor of our forward thinking inhouse startup group.
Ecoplant, our pioneering SaaS technology division, is at the forefront of innovation! Harnessing the power of IoT technology and predictive analytics, we seamlessly automate air compressor systems, elevating energy efficiency, boosting system reliability, and enhancing off-site productivity.
We're leading the charge in a sustainable industrial revolution, where cutting-edge technology meets eco-friendly solutions, transforming the very essence of how factories operate.
We're on the lookout for a dynamic professional to step into the pivotal role of Service Manager! This unique position demands agile thinking, creativity, and the ability to pioneer the uncharted.
As a remote functional leader, you won't find a manual - instead, you'll be at the helm, architecting the future of services that elevate our customer experience.
In this high-profile role you'll have the chance to shape and build the very foundation of our service function.
Your expertise will be key in constructing processes, developing tools, and establishing a functional framework that propels us to new heights.
Primary to your responsibilities is building training and leading a team of installers and service engineers as you help drive our continued expansion across the United States & Canada.
Serving as key player and working closely with our sales team, you'll be the strategic mind mapping out resources and equipment essential for upcoming installations.
Your team will be the backbone, offering unwavering technical support throughout the entire sales cycle - from pre-sales consultations to seamless installations and post-sales follow-ups.
Taking charge of customer satisfaction, you'll expertly manage escalations, ensuring swift resolutions to any system issues.
Your proactive approach will ensure we're delivering unparalleled service and fostering long-lasting customer relationships.
If you're ready to be at the forefront of collaboration and innovation, this is your chance to shine! Position
Responsibilities:
Build and develop a strong team by managing the recruitment, training, development and performance of the service technicians to ensure the teams' skills and experiences exceed customer expectations, through the utilization of the skills matrix.
Coach, counsel and manage performance for technicians on a regular basis.
Own the install, service, and technical deployment functions in North America, including building the functional teams and processes.
Oversee scheduling of install and service personnel in an efficient and effective manner.
Lead a team of System Engineers that will be responsible for supporting the sales team with technical expertise during the sales process; building the system architecture (sensor placement, hardware selection and configuration, system design, etc.
) for new customer installs; and support problem solving post-install.
Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.
Responsible for managing all aspects of the installation process, from PO to install complete.
Develop robust project management processes to ensure that each project is completed on time and within budget.
In partnership with internal stakeholders (i.
e.
Product Management), drive continuous improvement of the install process to reduce install cycle time, improve quality of install, and reduce overall installation cost.
Own and manage inventory planning for critical components, including establishing procurement strategies to ensure appropriate level of inventory is on hand; collaborate closely with the Ecoplant sales team to understand pending new installs to build into the inventory and resource plan.
Ensures environmental, health and safety compliance within service team.
Ensure all service personnel follow and maintain safe work habits, including at the customer site.
Basic
Qualifications:
Bachelor's degree in a related technical field and 5 years of experience in leading a service-focused team; or 10
years experience in leading a service-focused teamMinimum 5 years of experience with industrial systemsMinimum 5 years of experience in a customer-facing role, such as sales or serviceAbility to travel up to 50% of timeMinimum 5 years of experience with industrial compressed air systemsProficient in computer applications such as Microsoft Office suite (including Microsoft PowerPoint and Microsoft Excel)Demonstrated project management skills, including building a project plan and executing against the planStrong communication skillsStrong analytical and problem-solving skills, strong attention to detail and self-motivation Preferred
Qualifications:
Demonstrated experience in improving processes, using methodologies such as Lean principles, 6 sigma improvement principles, etc.
#lLI-RemoteIngersoll Rand Inc.
(NYSE:
IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities.
Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40
respected brands where our products and services excel in the most complex and harsh conditions.
Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
For more information, visit www.
IRCO.
com.
PandoLogic.
Keywords:
Customer Service Manager, Location:
Davidson, NC - 28035About the Company:
Ingersoll RandDriven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade.
Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world.
Today's Ingersoll Rand enables customers to create progress - particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car , Ingersoll Rand , Schlage , Thermo King and Trane -work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency.
We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.
Industry:
Construction - Industrial Facilities and InfrastructureFounded:
1871Website:
http:
//company.
ingersollrand.
com/ircorp/en/index.
html.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ecoplant, our pioneering SaaS technology division, is at the forefront of innovation! Harnessing the power of IoT technology and predictive analytics, we seamlessly automate air compressor systems, elevating energy efficiency, boosting system reliability, and enhancing off-site productivity.
We're leading the charge in a sustainable industrial revolution, where cutting-edge technology meets eco-friendly solutions, transforming the very essence of how factories operate.
We're on the lookout for a dynamic professional to step into the pivotal role of Service Manager! This unique position demands agile thinking, creativity, and the ability to pioneer the uncharted.
As a remote functional leader, you won't find a manual - instead, you'll be at the helm, architecting the future of services that elevate our customer experience.
In this high-profile role you'll have the chance to shape and build the very foundation of our service function.
Your expertise will be key in constructing processes, developing tools, and establishing a functional framework that propels us to new heights.
Primary to your responsibilities is building training and leading a team of installers and service engineers as you help drive our continued expansion across the United States & Canada.
Serving as key player and working closely with our sales team, you'll be the strategic mind mapping out resources and equipment essential for upcoming installations.
Your team will be the backbone, offering unwavering technical support throughout the entire sales cycle - from pre-sales consultations to seamless installations and post-sales follow-ups.
Taking charge of customer satisfaction, you'll expertly manage escalations, ensuring swift resolutions to any system issues.
Your proactive approach will ensure we're delivering unparalleled service and fostering long-lasting customer relationships.
If you're ready to be at the forefront of collaboration and innovation, this is your chance to shine! Position
Responsibilities:
Build and develop a strong team by managing the recruitment, training, development and performance of the service technicians to ensure the teams' skills and experiences exceed customer expectations, through the utilization of the skills matrix.
Coach, counsel and manage performance for technicians on a regular basis.
Own the install, service, and technical deployment functions in North America, including building the functional teams and processes.
Oversee scheduling of install and service personnel in an efficient and effective manner.
Lead a team of System Engineers that will be responsible for supporting the sales team with technical expertise during the sales process; building the system architecture (sensor placement, hardware selection and configuration, system design, etc.
) for new customer installs; and support problem solving post-install.
Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.
Responsible for managing all aspects of the installation process, from PO to install complete.
Develop robust project management processes to ensure that each project is completed on time and within budget.
In partnership with internal stakeholders (i.
e.
Product Management), drive continuous improvement of the install process to reduce install cycle time, improve quality of install, and reduce overall installation cost.
Own and manage inventory planning for critical components, including establishing procurement strategies to ensure appropriate level of inventory is on hand; collaborate closely with the Ecoplant sales team to understand pending new installs to build into the inventory and resource plan.
Ensures environmental, health and safety compliance within service team.
Ensure all service personnel follow and maintain safe work habits, including at the customer site.
Basic
Qualifications:
Bachelor's degree in a related technical field and 5 years of experience in leading a service-focused team; or 10
years experience in leading a service-focused teamMinimum 5 years of experience with industrial systemsMinimum 5 years of experience in a customer-facing role, such as sales or serviceAbility to travel up to 50% of timeMinimum 5 years of experience with industrial compressed air systemsProficient in computer applications such as Microsoft Office suite (including Microsoft PowerPoint and Microsoft Excel)Demonstrated project management skills, including building a project plan and executing against the planStrong communication skillsStrong analytical and problem-solving skills, strong attention to detail and self-motivation Preferred
Qualifications:
Demonstrated experience in improving processes, using methodologies such as Lean principles, 6 sigma improvement principles, etc.
#lLI-RemoteIngersoll Rand Inc.
(NYSE:
IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities.
Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40
respected brands where our products and services excel in the most complex and harsh conditions.
Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
For more information, visit www.
IRCO.
com.
PandoLogic.
Keywords:
Customer Service Manager, Location:
Davidson, NC - 28035About the Company:
Ingersoll RandDriven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade.
Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world.
Today's Ingersoll Rand enables customers to create progress - particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car , Ingersoll Rand , Schlage , Thermo King and Trane -work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency.
We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.
Industry:
Construction - Industrial Facilities and InfrastructureFounded:
1871Website:
http:
//company.
ingersollrand.
com/ircorp/en/index.
html.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
