Customer Service Representative
3.
1 Davidson, NC Davidson, NC Full-time Full-time Estimated:
$29K - $36.
8K a year Estimated:
$29K - $36.
8K a year The Customer Service Representative serves as the face and the voice of the office, as they are typically the first employee to interact with patients both in person and over the phone.
The position requires excellent interpersonal skills, the willingness to serve others at all times, and acute attention to detail handling the work tasks of the position.
The position requires thorough documentation of patient information and accurate application of insurance plans.
The position is fast paced and requires the ability to ascertain and document thorough medical histories.
The customer service Rep also promotes, sells, and trains on contact lens purchases and care.
Principal Duties and Responsibilities (Essential Functions):
Provide exceptional customer service during every patient encounter (in person or via phone) Maintain a friendly, polite, professional, empathetic, and helpful attitude at all times during both internal (fellow employees) and external (patients) exchanges.
Greet patients promptly with a smile as they enter the office and thank them when they leave Polite, empathetic, and helpful phone etiquette.
Practice urgency at all times with patients' time, as well as doctors' time and schedule Follow all practice protocol for maintaining a full office schedule for patient care.
Responsible to responding to online requests for appointments.
Schedules appointments in accordance with established office template.
Efficiently operate all practice software programs for patient management, task follow up requests from the doctors, and application of payments for material purchases.
Must be able to pull simple reports and provide data entry on spreadsheets.
Must be able to use email and google documents for communication.
Must be able to apply multiple forms of payment including cash, checks, credit cards, and care credit.
Must be able to make change for cash paying transactions.
High degree of organizational skills to maintain a neat, presentable, and functional front desk area.
CSR will be responsible to knowing how to check eligibility and authorize both medical and vision insurance plans.
Must have all insurance pulled for the patient schedule at least 2 days in advance.
Responsible for checking voice mail messages at least twice per day and responding to all voicemail messages promptly, but no later than 24 hours after the message has been left.
Follow scripting and promote contact lens sales with an eagerness to explain value of purchasing from TEI and a focus on contact lens capture rate.
Demonstrates a working knowledge of insurance benefit plans and how to apply them to contact lens sales.
Inputs contact lens orders in Point of Sale system and manufacturer ordering site.
Comply with all company policies and procedures including HIPAA Recommend to branch manager improvements in sales and service.
General office duties and cleaning to be assigned by manager May be required to switch home office location to meet company needs.
Supervision Received:
This position reports directly to the Office General Manager.
Weekly or Bi-weekly training will be provided during group conference calls.
General feedback on performance is provided in the moment and during yearly performance reviews.
Monthly feedback is provided in the form of monthly sales goals performance measurement.
Additional 1:
1 supervision is provided as requested by the employee or required by your supervisor.
Supervision Exercised:
This position does not require supervisory responsibilities It does require teamwork and willingness to train new employees in this role.
Qualifications & Skills:
REQUIRED:
High School Diploma/GED.
Demonstrated excellent customer service skills.
Ability to work weekends when applicable Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Consistently creating a positive work environment by being team-oriented and patient-focused Ability to interact with all levels of employees in a courteous, professional manner at all times Computer knowledge and ability to enter prescriptions into computerized systems and place contact lens orders.
Typing 25 wpm.
Must be able to work Saturday hours.
Must be able to work overtime hours if needed.
Must be able to work in any location owned by The Eye Institute to maintain office coverage.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice Ability to be cross trained in other office duties to meet patient service needs.
A willingness to serve others and a positive attitude toward team members, vendors, and patients is a must.
Must be able to work in an environment where multiple conversations are occurring at the same time, machines operating in the background.
Must be able to lift up to 25 pounds, bend, reach overhead, sit for up to 4 hours at a time, stand for up to 6 hours throughout the day, type on the computer and operate phone systems simultaneously.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
This position requires the ability to deal with confidential information and the ability to use discretion and judgment in a variety of situations.
Maintaining confidentiality and HIPAA compliance is required at all times.
PREFERRED:
1-3 years previous experience working in an optometric practice setting.
1-3 years of processing medical and vision insurance Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year 2 years 3 years Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Customer Support & Client Services Occupations:
5 years (Required) EyeCare:
1 year (Required) Vision/Medical Insurance Billing:
1 year (Required) Medical Setting:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Davidson, NC Davidson, NC Full-time Full-time Estimated:
$29K - $36.
8K a year Estimated:
$29K - $36.
8K a year The Customer Service Representative serves as the face and the voice of the office, as they are typically the first employee to interact with patients both in person and over the phone.
The position requires excellent interpersonal skills, the willingness to serve others at all times, and acute attention to detail handling the work tasks of the position.
The position requires thorough documentation of patient information and accurate application of insurance plans.
The position is fast paced and requires the ability to ascertain and document thorough medical histories.
The customer service Rep also promotes, sells, and trains on contact lens purchases and care.
Principal Duties and Responsibilities (Essential Functions):
Provide exceptional customer service during every patient encounter (in person or via phone) Maintain a friendly, polite, professional, empathetic, and helpful attitude at all times during both internal (fellow employees) and external (patients) exchanges.
Greet patients promptly with a smile as they enter the office and thank them when they leave Polite, empathetic, and helpful phone etiquette.
Practice urgency at all times with patients' time, as well as doctors' time and schedule Follow all practice protocol for maintaining a full office schedule for patient care.
Responsible to responding to online requests for appointments.
Schedules appointments in accordance with established office template.
Efficiently operate all practice software programs for patient management, task follow up requests from the doctors, and application of payments for material purchases.
Must be able to pull simple reports and provide data entry on spreadsheets.
Must be able to use email and google documents for communication.
Must be able to apply multiple forms of payment including cash, checks, credit cards, and care credit.
Must be able to make change for cash paying transactions.
High degree of organizational skills to maintain a neat, presentable, and functional front desk area.
CSR will be responsible to knowing how to check eligibility and authorize both medical and vision insurance plans.
Must have all insurance pulled for the patient schedule at least 2 days in advance.
Responsible for checking voice mail messages at least twice per day and responding to all voicemail messages promptly, but no later than 24 hours after the message has been left.
Follow scripting and promote contact lens sales with an eagerness to explain value of purchasing from TEI and a focus on contact lens capture rate.
Demonstrates a working knowledge of insurance benefit plans and how to apply them to contact lens sales.
Inputs contact lens orders in Point of Sale system and manufacturer ordering site.
Comply with all company policies and procedures including HIPAA Recommend to branch manager improvements in sales and service.
General office duties and cleaning to be assigned by manager May be required to switch home office location to meet company needs.
Supervision Received:
This position reports directly to the Office General Manager.
Weekly or Bi-weekly training will be provided during group conference calls.
General feedback on performance is provided in the moment and during yearly performance reviews.
Monthly feedback is provided in the form of monthly sales goals performance measurement.
Additional 1:
1 supervision is provided as requested by the employee or required by your supervisor.
Supervision Exercised:
This position does not require supervisory responsibilities It does require teamwork and willingness to train new employees in this role.
Qualifications & Skills:
REQUIRED:
High School Diploma/GED.
Demonstrated excellent customer service skills.
Ability to work weekends when applicable Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Consistently creating a positive work environment by being team-oriented and patient-focused Ability to interact with all levels of employees in a courteous, professional manner at all times Computer knowledge and ability to enter prescriptions into computerized systems and place contact lens orders.
Typing 25 wpm.
Must be able to work Saturday hours.
Must be able to work overtime hours if needed.
Must be able to work in any location owned by The Eye Institute to maintain office coverage.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice Ability to be cross trained in other office duties to meet patient service needs.
A willingness to serve others and a positive attitude toward team members, vendors, and patients is a must.
Must be able to work in an environment where multiple conversations are occurring at the same time, machines operating in the background.
Must be able to lift up to 25 pounds, bend, reach overhead, sit for up to 4 hours at a time, stand for up to 6 hours throughout the day, type on the computer and operate phone systems simultaneously.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
This position requires the ability to deal with confidential information and the ability to use discretion and judgment in a variety of situations.
Maintaining confidentiality and HIPAA compliance is required at all times.
PREFERRED:
1-3 years previous experience working in an optometric practice setting.
1-3 years of processing medical and vision insurance Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year 2 years 3 years Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Customer Support & Client Services Occupations:
5 years (Required) EyeCare:
1 year (Required) Vision/Medical Insurance Billing:
1 year (Required) Medical Setting:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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