Service Operations Manager
Job Purpose:
Breaking down the barriers to execution for our North American Services processes to drive engagement, efficiency and effectiveness of the North America Services team. Success will be measured by increased customer satisfaction and expanded Services profit margins.Description:
The Service Operations Manager is responsible for improving all aspects of the Services execution processes. This includes service contract execution, preventive maintenance completion, troubleshooting and repair, rental, and startup & installation service for air compressor systems. The Services Operations Manager will drive continuous improvement for all processes, tools, technology, organizational design, and competency development to increase efficiency & effectiveness of the Services function. Success in this role is measured by year over year improvement of customer satisfaction AND services profitability in IR North America channels.Primary
Responsibilities:
The Service Operations Manager is responsible for partnering with Area Leaders for onboarding, training, development and continuously improving the effectiveness of our Service Managers and Service Supervisors across North America. This work should be complimentary to the coaching and guidance of the Area Leadership.The Service Operations Manager is responsible for the continuous improvement of Ingersoll Rand's market leading positon in customer satisfaction. This role develops and monitors customer satisfaction KPIs and leads projects, standard work development / deployment and continuous improvement activities.Additionally, the Service Operations Manager is responsible for the continuous improvement of Services delivery processes. This role is responsible for eliminating process waste and improving KPIs that lead to year over year profitability improvement. This role will lead the development and deployment of standard work and establish daily, weekly, and monthly KPI monitoring systems for the purpose of counter measuring and problem solving. Additional
Responsibilities:
Participate in development and implementation of Services growth strategies Teach, coach, and develop internal competency for continuous improvement Eliminating waste Standard work, daily KPI monitoring, problem solving, counter measures Lead rapid improvement events Lead productivity projects Document and publish standard work, policies and procedures Improve the profitability of the service contract portfolio Forecast technician capacity needs and develop resource plans accordingly 1st level approval for services requisitions Assist developing business cases for strategic growth investment Salesforce Field Service & quoting workflow ownershipStructure & upgrades Fleet forecasting, requirements and fleet improvement activities Forecast type and locations of fleet vehicles Reduce overall fleet costs Develop fleet requirements and technology enhancements Service Coverage, footprint and inventory optimization Optimize the location of service resources per customer demand Optimize location, size, and requirements for service and distribution facilities Develop and maintain parts stocking strategy and inventory Participate in developing and executing new service products or features EducationBachelor's Degree required in a related field; Engineering, Business, or Technical discipline preferred. A combination of education, training, or certifications that provide the requisite knowledge, skills, and abilities may be substituted for the degreeQualifications Bachelor's Degree required in a related field; Engineering, Business, or Technical discipline preferred Possess at least 10 years' experience in industrial product space, preferably with a diverse product portfolio, including service offerings. Leadership skills are essential. Individual must have a minimum of 5 years management experience; preferably in a customer-facing environment. Possess a minimum of 5 years of continuous improvement experience. Lean and/or Six Sigma experience and/or certification (Black Belt) preferred. Candidate can be based anywhere in the continuous U.S. near a major airport hub. Ability to travel 30%-60% Must be hands-on and detail-oriented while also able to see the big picture. Must be able to lead a team of individuals and give support/development guidance Must be able to influence others and lead teams without a direct reporting relationship Excellent verbal and written communication skills; ability to work with and communicate both orally and in writing with all levels of company personnel PandoLogic. Keywords:
Service Operations Manager, Location:
Davidson, NC - 28035 Recommended Skills Attention To Detail Business Process Improvement Coaching And Mentoring Customer Satisfaction Field Service Management Forecasting Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Breaking down the barriers to execution for our North American Services processes to drive engagement, efficiency and effectiveness of the North America Services team. Success will be measured by increased customer satisfaction and expanded Services profit margins.Description:
The Service Operations Manager is responsible for improving all aspects of the Services execution processes. This includes service contract execution, preventive maintenance completion, troubleshooting and repair, rental, and startup & installation service for air compressor systems. The Services Operations Manager will drive continuous improvement for all processes, tools, technology, organizational design, and competency development to increase efficiency & effectiveness of the Services function. Success in this role is measured by year over year improvement of customer satisfaction AND services profitability in IR North America channels.Primary
Responsibilities:
The Service Operations Manager is responsible for partnering with Area Leaders for onboarding, training, development and continuously improving the effectiveness of our Service Managers and Service Supervisors across North America. This work should be complimentary to the coaching and guidance of the Area Leadership.The Service Operations Manager is responsible for the continuous improvement of Ingersoll Rand's market leading positon in customer satisfaction. This role develops and monitors customer satisfaction KPIs and leads projects, standard work development / deployment and continuous improvement activities.Additionally, the Service Operations Manager is responsible for the continuous improvement of Services delivery processes. This role is responsible for eliminating process waste and improving KPIs that lead to year over year profitability improvement. This role will lead the development and deployment of standard work and establish daily, weekly, and monthly KPI monitoring systems for the purpose of counter measuring and problem solving. Additional
Responsibilities:
Participate in development and implementation of Services growth strategies Teach, coach, and develop internal competency for continuous improvement Eliminating waste Standard work, daily KPI monitoring, problem solving, counter measures Lead rapid improvement events Lead productivity projects Document and publish standard work, policies and procedures Improve the profitability of the service contract portfolio Forecast technician capacity needs and develop resource plans accordingly 1st level approval for services requisitions Assist developing business cases for strategic growth investment Salesforce Field Service & quoting workflow ownershipStructure & upgrades Fleet forecasting, requirements and fleet improvement activities Forecast type and locations of fleet vehicles Reduce overall fleet costs Develop fleet requirements and technology enhancements Service Coverage, footprint and inventory optimization Optimize the location of service resources per customer demand Optimize location, size, and requirements for service and distribution facilities Develop and maintain parts stocking strategy and inventory Participate in developing and executing new service products or features EducationBachelor's Degree required in a related field; Engineering, Business, or Technical discipline preferred. A combination of education, training, or certifications that provide the requisite knowledge, skills, and abilities may be substituted for the degreeQualifications Bachelor's Degree required in a related field; Engineering, Business, or Technical discipline preferred Possess at least 10 years' experience in industrial product space, preferably with a diverse product portfolio, including service offerings. Leadership skills are essential. Individual must have a minimum of 5 years management experience; preferably in a customer-facing environment. Possess a minimum of 5 years of continuous improvement experience. Lean and/or Six Sigma experience and/or certification (Black Belt) preferred. Candidate can be based anywhere in the continuous U.S. near a major airport hub. Ability to travel 30%-60% Must be hands-on and detail-oriented while also able to see the big picture. Must be able to lead a team of individuals and give support/development guidance Must be able to influence others and lead teams without a direct reporting relationship Excellent verbal and written communication skills; ability to work with and communicate both orally and in writing with all levels of company personnel PandoLogic. Keywords:
Service Operations Manager, Location:
Davidson, NC - 28035 Recommended Skills Attention To Detail Business Process Improvement Coaching And Mentoring Customer Satisfaction Field Service Management Forecasting Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
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