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Senior IT Mobility Engineer

BRIEF POSITION SUMMARY: The Senior Mobility Engineer is responsible for deployment, and support of IOS and Android hardware and software. This role collaborates with Senior Manager to ensure IOS devices are updated with the latest patches to guarantee secure network environment. The Senior Mobility Engineer is responsible for software/hardware migration, security, and group policy administration. This role analyzes data to ensure processes are followed and standards are maintained. This role also troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. The Senior Mobility Engineer performs root cause analysis and develops checklists for typical problems. The Senior Mobility Engineer works in a team setting, sharing information and assisting others with calls. This role works with the business stakeholders, developers and Quality Assurance (QA) department to identify and clearly document all appropriate test cases, dependent test data structures and test environment requirements. The Senior Mobility Engineer also automates and enables maintenance and role activities to drive efficiencies.   DUTIES and RESPONSIBILITIES: Confirm program objectives and specifications by testing new mobile applications; comparing applications with established standards; making modifications Improve existing processes by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications for efficiencies Design, engineer, test and implement new Mobile Device Management software systems Troubleshoot MobileIron Sentry gateway software Work with partner service desk provider to monitor, track and push resolution for incident and request activities Evaluate and test IOS and Android hardware and software; make recommendations Define, design, re-evaluate and document processes and standards for hardware and software configuration and installation Create, document, and maintain software upgrade processes and standards Analyze mobile device hardware and software data to enforce compliance with processes and standards Deploy software and hardware into production; monitor functionality and performance Provide inventory control tracking documentation Maintain historical records by documenting hardware and software changes and revisions Assist on hardware/software/security projects; ensure projects are completed on-time and within budget Ensure managed service partners for mobility services and support are meeting contractual obligations, metrics and measures, and financial management Provide second level of support to resolve more complex problems involving infrastructure and client technology components, including but not limited to: client hardware/software, printers and network components Prepare monthly summary and status reports on all active mobility programs and invoice analysis Manage issue tracking and status reports Maintain strong working relationships with vendors, and provide excellent service to internal and external partners Manage vendor relationships through metric reporting, track inventory levels of mobile device equipment at managed service partner depo location Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action Evaluate system potential by testing compatibility of new programs with existing programs Develop methodologies for testing hardware/software performance and provide statistics Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment Provide direct support for Level 2 / Level 3 Service desk resources Perform application upgrades, security patching, and platform updates Stay up-to-date on MSC's infrastructure components to always ensure the highest level of service and support to the organization Identify information technology opportunities to enhance systems and processes Maintain professional and technical knowledge Mentor peers to help them build capabilities Document troubleshooting instructions Improve efficiency of team to resolve problems Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose Participation in special projects and performs additional duties as required   EDUCATION and EXPERIENCE: Bachelor's or Technical Degree Required (computer science, information systems, business administration or other industry related curriculum) Minimum five years of hands on experience with MobileIron Design, Implementation and Administration Minimum five years supporting MobileIron Sentry infrastructure Minimum five years supporting iOS for iPads, iPhones and Android mobile operating system Minimum five years supporting and engineering components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless devices Minimum five years of experience with Microsoft Exchange Server / Microsoft O365   SKILLS: Qualify new IOS hardware/software, coordinate IOS updates, endpoint protection Demonstrated experience with MobileIron, Airwatch, and/or Intune Qualify new Android hardware/software, coordinate Android updates, endpoint protection Strong understanding of the IT infrastructure, including specialized experience in one or more areas such as network, telecommunications, Desktop or Server Experience in Mobile Device provisioning, deployment, and account management Experience delivering Apple Device Enrollment Program (DEP) development and support Strong Background in Desktop support Strong understanding of Group Policies Ability to successfully troubleshoot LAN/WAN and VPN desktop or mobile device connectivity issues Strong knowledge of MS Office, Windows and Active Directory Technical documentation skills Solid customer service skills Ability to follow detailed instructions Ability to troubleshoot and help solve problems Technical knowledge and skills as required for the position Proficient oral communication skills Ability to utilize existing resources to solve problems Good time management skills (i.e. works efficiently) Ability to work within a team environment as well as independently   OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 10% of the time may be required. Requisition ID : 1728
Salary Range: NA
Minimum Qualification
5 - 7 years

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